This Cookie Policy explains how Perks Hive (“we”, “us”, “our”) uses cookies and similar tracking technologies on perksapp.co and our associated web applications. This policy should be read alongside our Privacy Policy.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the site to recognise your browser and remember certain information about your visit. Similar technologies include web beacons, pixels, and local storage.
2. Your Consent
When you first visit perksapp.co, you will be asked to consent to non-essential cookies via our cookie consent banner. Essential cookies are set automatically as they are necessary for the site to function. You can change your preferences at any time via the cookie settings link in the footer.
3. Cookies We Use
| Category | Cookie Name | Provider | Purpose | Consent Required |
|---|---|---|---|---|
| Essential | sb-auth-token | Supabase | Maintains your logged-in session | No |
| Essential | perks_locale | Perks Hive | Remembers your language preference (EN/VN) | No |
| Analytics | _ga, _ga_* | Google Analytics | Counts page visits and user interactions to improve the platform | Yes |
| Preference | perks_theme | Perks Hive | Remembers your display preferences | No |
| Functionality | crisp-client/* | Crisp | Restores live chat sessions and message history for support conversations | No |
4. Essential Cookies
Essential cookies are necessary for the website to function properly. They include session management and language preference cookies. These cannot be disabled as the site will not function without them.
5. Support Chat Cookies (Crisp)
We use Crisp to provide live chat and support messaging on selected pages of perksapp.co and inside the merchant dashboard. Crisp may set functionality cookies with the crisp-client/* prefix to keep a chat session consistent across pages, restore message history, and avoid creating a new conversation on each page view.
These cookies are used for chat functionality rather than advertising or analytics tracking. When you use the chat widget, Crisp may process your messages, IP address, and technical session information so we can operate, secure, and respond to support conversations.
6. Analytics Cookies (Google Analytics)
We use Google Analytics to understand how visitors interact with perksapp.co. Google Analytics collects information such as: pages visited, time spent on pages, browser type, and general geographic location (country/city level). This data is aggregated and does not identify individuals.
Google Analytics data may be stored on Google's servers in the United States. Google's privacy practices are governed by the Google Privacy Policy.
You can opt out of Google Analytics tracking at any time by:
- Declining analytics cookies in our consent banner
- Installing the Google Analytics Opt-out Browser Add-on
- Adjusting your browser settings
7. Managing Your Cookie Preferences
You can manage cookies in the following ways:
- Cookie consent banner: On your first visit, you can accept or decline non-essential cookies
- Cookie settings link: Available in the footer of perksapp.co — update your preferences at any time
- Browser settings: Most browsers allow you to block or delete cookies — see your browser's help documentation
Please note: if you disable essential cookies, parts of the platform may not function correctly.
8. Updates to This Policy
We may update this Cookie Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent version.
9. Contact
For questions about our use of cookies:
- Email: privacy@perksapp.co
- Website: perksapp.co/contact
- ABN: 82 501 453 599